Sahabatcare
Building a mobile healthcare service around trust, provider workflow, and daily operations
Overview
Sahabatcare combined a digital product with a real maternal and child homecare operation. The work translated customer and healthcare-provider needs into a mobile journey, product priorities, and processes the delivery team could run every day.
Outcomes
team growth during product and service development
government grant funding secured
mobile product and operating workflow delivered
The product had to earn trust before it could create convenience
Families needed a simple way to access maternal and child care at home. The experience also had to support healthcare providers and the operations team without making promises the service could not reliably deliver.
Mobile product decisions started with the service operation
Customer journeys, provider needs, product requirements, and operating workflows were designed together. Product, technology, operations, and partnerships moved against one roadmap from the first concept through launch.
“Healthcare product quality depends on what happens after the screen hands the request to a real care team.”
